OpenSS7 provides support for licensed software in the form of
consulting services, training and maintenance. There are two forms of support normally
requested by clients:
We normally provide some degree of development support when you are interested in
integrating our software with other software into your product. Development support is
normally provided by us under a subscription service level, or as part of a software
licensing agreement. OpenSS7 software stacks are large and complex and some degree
of development support is necessary and to be expected.
Tier 3 Support
At times we have provided Tier 3 support of our software, when used in an
unmodified form, in fielded products. Typically, because the software base is so mature and
has been fielded for such a long period of time, little to no Tier 3 support is
actually necessary. Many clients have used our software in a modified form and have
provided their own Tier 3 support internally. When Tier 3 support is
necessary, we provide it under a separate support agreement that typically includes an
annual retainer and a pro-rated per-occurrence charge.